Returns & Exchanges

At Gemini Sound, we stand by the quality of our audio gear and offer a 30-day return policy to ensure you have the perfect setup for your performance. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges on all eligible electronic equipment.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the serial number of your device to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Gear

  Securely place the item in its original factory packaging, including all power cables, manuals, and accessories to ensure full credit eligibility.

• 3.
  Ship to Gemini

  Affix the provided shipping label to the exterior of the box and drop it off at any authorized carrier location for tracked delivery to our warehouse.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition, we will process your refund or exchange within 5-7 business days to your original payment method.